Return & Refund Policy

Last Updated: [June 07 2026]

Thank you for shopping with FFF Dairy. We strive to provide the highest quality Bilona Ghee and ensure customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

Returns

Due to the nature of food products, we do not accept returns of products once they have been delivered and accepted by the customer.

However, returns or replacements may be considered under the following circumstances:

  • The product received is damaged during transit.

  • The product received is incorrect or different from what was ordered.

  • The product packaging is tampered with upon delivery.

  • The product is expired at the time of delivery.

To be eligible for a replacement or refund, customers must notify us within 48 hours of delivery and provide clear photographs of the product, packaging, and invoice.

Refund Eligibility

Refunds may be approved in the following situations:

  • Order cancelled before shipment.

  • Product unavailable after order confirmation.

  • Verified cases of damaged, defective, or incorrect products.

  • Duplicate payment made for the same order.

Refund requests that do not meet the above conditions may not be eligible for approval.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Change of mind after purchase.

  • Incorrect shipping address provided by the customer.

  • Failure to receive the order due to customer unavailability.

  • Minor variations in color, texture, aroma, or consistency that are natural characteristics of traditional Bilona Ghee.

  • Products that have been opened, used, or partially consumed.

Cancellation Policy

Orders can be cancelled before they are processed and shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact our customer support team immediately after placing the order.

Refund Process

Once your request is reviewed and approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

  • Customers will be notified via email or phone regarding the status of their refund.

Replacement Policy

In approved cases involving damaged, defective, or incorrect products, we may provide:

  • A replacement product, or

  • A full refund, at our discretion.

Contact Us

For any return, refund, or replacement requests, please contact us:

Address: Chennai
Email: bestsoupsandsnacks05@gmail.com

Phone: +91 91501 35566

We are committed to resolving customer concerns promptly and ensuring a positive shopping experience.